I had a water leak at the main in my home in the early part of April. I had the problem fixed and there was water in the basement. I called my insurance company and the said to call ServePro. I called ServPro to come and take up the water and dry it out. It was approx. 2230 hours. I allowed them to enter the basement after signing an I pad with permission to do the work and start the job of getting rid of the water. To my amazement after 1 hour I did not hear any vacuums running. I then started to see them carrying up big Black trash bags. I was wondering what they were doing, so I went down to the basement and saw they were tearing and ripping up my $3,000 burber rug. I asked them what the hell are you doing and they said it was there understanding it was from out side even after showing them where it came from. My french drains handled most of the water and all they need to do was vacuum out the rest and put fans up. I called the insurance and they said "its ripped up and they will replace it" They deny anything. I think they should Pay for my rug because they never told me what to expect. . I can prove that the water was from a main and was not contaminated from any pump or overhead means, as the adjuster or Serv-pro stated.