a week ago i placed an online order for 4 desk/office chairs. i received no confirmation of my purchase. when i checked my account there was no way to see what my recent purchases have been. so i called customer service at my local store. the phone number given in the yellow pages rang for a few minutes and was never answered and there was no out-going message or a way to leave a message. if i ran my business the way ikea has "dealt" with this issue, i would be out of business! i guess this is why i rarely try to do business with ikea.