General Info

Founded in 2001, Autotask Corporation provides Web-based business management solutions to help information technology service providers and other professional services businesses automate and managehuman resources, projects and processes more efficiently. The company provides solutions that include customer relationship management that provides a 360-degree view of customer information, Project Management to implement IT and software engagements, service desk that processes customer service requests and tech scheduling, that manages and monitors field service technician dispatching and scheduling. The company also provides solutions that include automated workflow that automatically converts e-mail alerts to service tickets, time tracking that tracks and monitors billable time and expenses and billing that approves and invoices all services. Its services also include training, customer support and account management. The company is headquartered in Rensselaer, N.Y.