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Twin Cities Moving Systems Inc

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Movers, Moving Services-Labor & Materials

985 Aldrin Dr, Eagan, MN 55121

651-905-1018

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
T
Terryalash1

07/18/17

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I purchased a Vizio Tv from Costco that was defective. After contacting Vizio support several times, Vizio finally decided to replace the Tv. Vizio informed me a company named Manna distribution services would be delivering the Tv. Well unfortunately, Manna distribution services contracted Twin cities moving systems to deliver the Tv based on my location. I received an email indicating that my TV was at Twin cities moving systems on the 14th of July. I called Twin cities moving systems several times the same day to schedule a delivery but I wasn't able to reach anyone. Their automated system says they are busy assisting other customers and to leave a message, I did that. As of July the 17th at 2pm I still hadn't received a call back, so I called again to schedule my delivery. Between the hours of 2pm and 4pm Central standard Time, I called Twin cities moving systems eight time with no success on reaching anyone and I was forced to leave another message. I made a ninth attempt to call for my delivery and I was hung up on. I then contacted Manna distribution services who contracted Twin cities moving systems and informed them of my situation. A representative from Manna confidently told me they would place me on hold and contact Twin cities moving systems to rectify the situation. After holding for some time the Manna representative returned and informed me that Twin cities moving moving systems also hung up on her. She then informed me she'd have to resolve the issue internally with management. I then contacted Vizio to inform them of the situation and I was told someone would contact me back in 24-48 hours. I can't believe Vizio would allow a company with such poor customer service to deliver thier product. Great job Vizio!!!!!

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