Becker Automotive Independent Volvo Repair

• Our technicians have the training and the technology to complete even the most complex repair on your Volvo®.

• A service here DOES NOT void your factory warranty Contrary to what a Dealer Salesman might have told you.

• We also honor extended warranties.

• We are recognized by the National Volvo® Directory as a National Shop of the Month.

• Competitive pricing for all services and repairs for all Volvo®s.

Check out what our customer are saying

• Debbie Pettus
  We have been taking our Volvo® to Becker Volvo® Service since 1996, after several friends recommended them. We have been extremely pleased with their knowledge and service, the level of honesty, and the availability to answer any questions over the phone, and their prices. We have recommended Becker Volvo® Service to several friends, and highly encourage other Volvo® owners to consider Becker's service, as opposed to a dealership.

MIMI (Mimi Herman) Has this to say

• I first discovered Becker Volvo® Service from a handwritten flyer tacked up on the bulletin board of the former Hollow Rock Country Store.
  That was in the old days, when Neil was operating out of his garage.

• Something made me believe that Neil Becker would be a person I could trust with my precious 240. He fixed my car perfectly.

• Now 3Volvo®'s later Becker Volvo® Service is still the place I bring my Volvo®'s for spectacular service.

• I love Volvo®'s for their safety and stunning good looks.
  It's hard to find a mechanic you can trust. Neil is sort of a car whisperer, who's even been known to fix my car over the phone from 300 miles away. I'd tell him what was wrong, he'd tell me what to do,and voila, my Volvo® would be running again.

• Neil and Frank have gone far beyond being just a repair shop, They've become my friends.
  I know when I leave the shop my car will be running better than ever.They never charge me more than they should.

• When my friends buy a new car, I tell them to buy a Volvo®, so I can send them to Becker's. You should go there too.

• We are not affliated with Volvo®Car Corporation. We use the term Volvo®to describe the nature of our repair business

Services

• Towing
  For Towing : Trustworty Towing 919-680-6633.

• Professional Services
  Neil Becker is a Volvo® Certified Technician. Frank Aucompaugh is a Volvo® Master Technician. We offer the following services for Volvo® & BMW: Complete Mechanical, Transmission and Engine Rebuild. We also provide accessories, electrical repair and some minor body work.

• Thinking Green
  At Becker Automotive, we are doing our part to be green. We recycle: the cardboard boxes from your parts, the used oil from cars, old batteries and all old metal parts & scraps. WE RECYCLE USED OIL FILTERS.

Our Hours

• Our Volvo® Service facility is open
• Monday -Thrusday from 7:30 AM - 6:00 PM

• Friday 7:30AM - 5:30PM

Testimonials

• What Our Customers are Saying The following is a sampling of written feedback that we have received from our customers:
• Priscilla Burchum
  Total peace of mind is a rarity these days. However as far as my Volvo® goes the guy's at Becker Volvo® Service provide me with it. How lucky Iam.

• S. Gordon
  "Your shop is incredible. You have earned our highest recommendation to all of our friends who are looking for a trustworthy, well-run, quality, clean and honest shop!"

• Name withheld by request
  "I had a very positive experience with these guys. Neil is very knowledgeable and patient. Once, after a 90k service that they had performed, a "checked engine" light came on. I brought the car in and it was a EGR valve (which is not a part of the service), but they fixed it with no charge."

• R. Hieronymus
  "I had brought in a used Volvo® station wagon that I was considering purchasing and you told me that it was not worth buying because it appeared to be involved in an accident and covered up. You saved me from the heartaches of having a car needing a lot of repairs. You then checked another Volvo® and told me what was needed to bring it up to par and that it was worth the price that I was paying."

• Name withheld by request
  "Excellent response time from initial call to complete repair. Realistic/ practical improvement suggestions for other work needed."

• M. Wharton
  "I appreciated your quality service and dependability while servicing my car. It is refreshing to find a business with values and a heart. Plus my Volvo® runs like a finely tuned clock -- with over 150,000 miles under its hood."

• C. M. Beaudry
  "I was truly impressed by your attention to detail, craftsmanship, and professional attitude towards your customers. I have been in countless auto service facilities, and I can truly say that your genuine concern and honesty is unsurpassed."

• Name withheld by request
  "After years of going to a large, impersonal Honda® shop, finding this place for my new (to me) Volvo® is fantastic - they're patient, knowledgeable, and do excellent work. The best part is that intangible sense of a family-run business staffed with craftsmen who take pride in their work. Wonderful place."

Our Policy

• Our insurance does not provide us coverage for the following events:
• Any warranty claims for collateral parts damaged due to the installation of a customer supplied part.

• Any accidental damage to your vehicle due to the installation of a customer supplied part.

• Any accidental damage to other vehicles due to the installation of a customer supplied part.

• Any accidental damage to property due to the installation of a customer supplied part.

• Any personal injury due to the installation of a customer supplied part.

FAQ

• What is your policy on customer supplied parts?
  Do you bring your steak to a resturaunt? But seriously, we prefer not to install parts that a customer brings to our facility. There are several reasons for this. First how does the customer know what part to supply. Who diagnosed what is wrong with the vehicle. Is the part the correct application ie correct chassis number or engine number. Many parts are different based on whether the car has ABS brakes etc. Is the part supplied up to our quality standards? We pride ourselves on quality work and that includes quality parts. In our opinion, bring your own parts is the same as taking your own food to a restaurant. However, that being said, we will install your parts but we do charge additional labor.

• Can you tell me what is wrong with my car over the phone?
  In most cases we cannot accuratly diagnose your vehicle over the phone. Your Volvo® is an extremely complex piece of machinery that requires hands on testing and inspection.

• When are the best times to ask questions or to make an appointment?
  The service department is open from 8:30 a.m. to 6:00 p.m., however, mornings and evenings are the busiest times for us as customers drop-off and pick-up their cars. We can spend more time answering your questions in the middle portion of the day.

• How often should I have my car serviced?
  It varies from model to model, but as a general rule you should change your oil every 3 - 4 thousand miles and perform the annual recommended factory scheduled maintainence.

• The saleman at the dealership I purchased my new car from said that if I have you work on my car, It will void my warranty. Is this true?
  False! Consumers are entitled to have their cars serviced wherever they choose. Always read your warranty to understand what constitutes a covered service item. As long as detailed records are kept (as we do here for all of our customers) and the service intervals are met with Genuine parts your warranty will never be void.