COMPLAINT ACTIVITY REPORT Case # 57254356 Better Business Bureau of Minnesota and North Dakota

Consumer Info: Lindberg, Becca Business Info: G & D Auto Sales & Service
1213 E 9th St. 4527 Martin Rd Ste C
Duluth, MN 55805 Duluth, MN 55803-8207
- 218 591-8915 218 722-3680
bluenote05@ymail.com


Location Involved: (Same as above)

Consumer's Original Complaint :
I bought a car from them 3/12/09 and not received a call back from Diane or title.
In March of 2009 I bought a car from G&D Auto. I called for months to get the title with no response at all. Other life issues came up and I was not able to call everyday. I'm a single mom. There were repairs that were suppose to be done as per the purchase agreement that weren't. I started calling again in 2010 with no response again. I have called off and on in 2011-2012. I have not been able to drive the car in almost 3 yrs. I couldn't sell it either for lack of title so I couldn't get a car for me and my daughter. I've borrowed my parents car off and on over the years. I started calling again in April 2013 calling 4-6 times a day and leaving message after message. I have not received a phone call from Diane. I speak to the wonderful lady who answers their phone she has taken so many messages from me that we chat when I call. She has expressed to me that when she tells Diane I called and tries to find out what's going on Dianes' response is "yeah I'll get to it" .. I have spoke to the DMV and they told me several times that they can not do anything about this. That it was simply Diane didn't finish the paperwork. Diane did call on June 11, 2013 at 6 in the morning. That too is very unprofessional. I called back right away when I got up at 8 and spoke to a guy who answered. He said she wasn't there and I told him she called from this number at 6am but left no message on my phone.

Consumer's Desired Resolution:
At this point since the title was never transferred and I have been waiting 4 years without even a call back from this woman I will bring back the car and they can refund me $2300.00..

BBB Processing

06/12/2013 web BBB Complaint Received by BBB
06/12/2013 SF BBB Complaint Reviewed by BBB staff
06/12/2013 Otto EMAIL Send acknowledgement to Consumer
06/12/2013 Otto MAIL Inform Business of the Complaint
06/24/2013 OttO BBB No response from business
06/24/2013 SF BBB No response to first notice to business
06/24/2013 Otto MAIL Second Notice to Business
07/08/2013 OttO BBB No response from business

Great Service Great people