My experience here was initially good, but turned negative quickly. I came here in early January looking for a laptop bag for my boyfriend. The owner talked me into a $300 bag, even though I was concerned the laptop wouldn't fit. He said he would accept a return, so I was purchased it. Upon getting home, the laptop fit, but not comfortably, and there was no room for anything else. The bag was never used, only taken out of the box to try it out. When I went back in early February to return the bag, the store owner refused to accept a return , saying the bag had been used. The tags were still on and it had never been taken out of the house. He claims there was wear on the leather, and made no effort to listen to me or offer any alternatives. Moral of the story: If you choose to buy here, inspect the bag thoroughly before purchasing (I suspect the "damage" must have been on the leather before I bought it) and don't purchase a bag unless you are 100% confident you will keep it.