Do not use this person!! Called and was asked to describe the lock-my answer it is a outside door lock with a handle. Had to pay 250$ upfront for the service call. He arrived 30 minutes later.
The guy gets here pulls up a deck chair, sits down, and says “I can’t pick that”. He said it was a “smart lock” that he didn’t have the tool for. He offered to smash the lock or window and I would have to get another lock for “about 50$”. I rent and couldn’t do this without the landlords permission and told him so. He offered to wait a few minutes until I got ahold of him but I wasn’t able to make contact. His parting remarks were to me “what good is a landlord” and laughed as he walked down my steps.
I called the company as the fee of 250$ for that is ridiculous and felt like I was being scammed. “Rick” who answers the phone for him became belligerent stating there is no guarantee and that 250$ was cheap but they gave me 25$ discount because Mike couldn’t unlock it.
Only after contacting another locksmith who was able to help did I learn Mike is the most inexperienced and rudest of the four in the area.
Don’t fall for his scam of being paid 225$ to take a ride and pocket your money.

Do not use this company unless you want to pay for nothing!!! Called and was asked to describe the lock-it’s an outside door lock. Had to pay 250$ upfront for the service call. He arrived and sat down on a chair and said he could not fix it because it was a smart lock, he didn’t have ;the right too, and offered to smash the lock or window and I would have to go buy another lock for 50$. When I could not get ahold of the landlord he laughed saying what’s a landlord worth and left. I called the company and was advised by the person answering the phone who began yelling they don’t guarantee they can unlock a door, that 225$ was their fee for driving out, and gave me a discount of 25$ off of my bill because he couldn’t unlock it. Only after contacting another locksmith did I learn that of the four Locksmiths in the area, Mike is by far the least experienced and rudest. Do yourself a favor and get ahold of one of the other three.

charged over $400 to change two lock cylinders which should have been under $200. I called to complain and the person told me it took over 3 hours when we clearly had timed him at no more than two hours. I asked what his hourly rate was and he said they didn't have one. Sounds like they just make it up as they go.

Furthermore, I never received a copy of the invoice and when we spoke he said it would take THREE weeks to get a copy faxed to me! ...but he was gracious enough to waive the additional charge!!!