Our family was very disappointed in Grove Home Medical. The Assisted Living facility where our mom resides contacted Grove for a wheelchair for her to use. We have been dealing with the issue of the wheelchair for about four months now. The wheelchair had faulty brakes from the moment the chair was delivered. They were "fixed" numerous times by the facility, family members and supposedly by Mr. Grove. He was made aware numerous times that there was a problem with the brakes! After having the wheelchair at Grove for about 6 weeks waiting on a tire to be repaired , the wheelchair was brought back to mom . Well, within 24 hours, the brakes came loose causing our mom to fall as she was transferring to the chair. There is even more to this review such as the wheelchair he brought for her to use while fixing the first one was way too small for her. He was just bringing anything he could find.
When you have an elderly patient who is not very mobile the wheelchair needs to be safe!!!