In August 2013, I purchased $3,000 worth of Leyland Cypress trees from Dove Tree and its owner Sonny. This includes 28 trees that Dove Tree was responsible for planting and in which were guaranteed for one year if they did not survive the winter. When I returned home the day Dove Tree planted last summer, I found that the trees were not planted and were in fact just placed on top of the existing grass surface. After questioning him about this finding, Sonny informed us that this was done with intent because he feared that if he put them underground they would be getting too much water. Within 2-4 weeks after planting, I called Sonny again to inform him that some of the trees he planted had been blown over by the wind because they were just sitting on top of the grass. This again triggered a concern that the Leyland Cypress trees were not planted correctly, yet he assured us this was done on purpose and we should not have concern as he would replace the trees within a year if they were to die. By November, several of the trees began to brown and die and we contacted Sonny and he told us that now is not the time to plant and that he would replace them at the beginning of the spring. After not hearing from him for several months, we began calling Sonny again in April informing him that more than six of the trees that he had planted had died and needed replacement. He reassured us at that time that he would be by in the next few weeks to replace the trees. This phone call was followed by 10 additional phone calls and 4 personal visits to his nursery leaving messages on his phone and at his place of business. He never responded to any of our messages and we had to continue to pursue him. Today June 25, 2014 we placed another call to Sonny and finally he answered and was extremely hostile, belligerent, unhelpful, and arrogant and ended our phone call abruptly by screaming at me before hanging up. Before rudely hanging up he stated “calling me multiple times will not get me there any sooner and I WILL GET THERE WHEN I GET THERE.” Our frustration and disappointment with his lack of professionalism is beyond our ability to comprehend and we cannot resolve this situation satisfactorily. The public needs to be aware that getting into business with this landscaper will lead to nothing but aggravation and frustration.