We have taken our cat there twice as it's convenient to our home. The first time for a kidney infection and she got stressed so they sedated her at a $40 fee without checking with us first and then charged a $25 extraction fee to get the urine. Never once asking if we could bring in a sample nor calling us for approval for the extra procedures. They wouldn't answer questions over the phone without calling us in for an office visit to charge for an examination. The second time we wanted to get her groomed. They left her in her carrier for over 6 hours then wondered why she deficated in it. Hello??? Again the sedation of $40 to get the grooming done. When we went to pick her up they told us there were no cheaper alternatives for the sedatives. Bull... Then we noticed the next 16 hours she wouldn't really eat. We checked her collar and they had it so tight we couldn't even get a finger under it. She was choking when bending over to eat. Ridiculous!! We will never go there again.