The long wait the day of my mammogram was one thing....investing 1.5 hours for a basic mammogram was annoying but not enough for me to discourage people from going there. The fact that they sent me a LETTER to tell me I need additional tests run rather than picking up the phone and talking to me ---- THAT is another matter. A LETTER to say call us to schedule another appointment. A LETTER to say not everything on your mammogram is clear. A LETTER....not a call. I was astounded. I called. 4:20pm. Pressed the option for appointment and was directed to "general mailbox" voice mail. Left a voice mail explaining I needed to schedule a second screening. At 4:55pm called again. Same result. Leave another message. It is now the following business day - almost noon - still no call back. I have placed another call ---- to another Imaging Center in town to schedule an appointment -- not only did they answer the phone, they were very helpful, listened to my concerns, answered my questions in a car