I had an appointment for a relaxer at 1:45 saturday afternoon. I was asked to return at 2:15 because the stylist was running behind. when I returned, I told the stylist I had a very sensitive scalp. She said ok and proceeded to spray oil sheen spray on my hair and scalp. 3:30, I am still waiting for service. The stylist has taken a walk in customer and left her scheduled customer (me)unattended. after realizing i was ignored over an hour, i walked out. No one even noticed. the stylist, her walk in customer and cashier are gathered at the register laughing and talking.The relaxer was 65$, haircut 25$ and deep conditioner 10$. apparently these stylist are paid by the hour so they don't care how long they make you wait. i hope penneys will teach the a little business sense. i will never return