Really good variety of games and DVD's. We did buy one game one time that was scratched and wouldn't play, and they were great about offering us our choice of our money back or a replacement with no hassle at all. The replacement we got worked just fine, as has everything else we've ever gotten there. The people who work there have always been unfailingly polite and helpful, even to an older woman like me who doesn't know that much about the different games.