After only getting a phone estimate (from Paul Karlos - who also came to my house twice without an appointment), during the call I tell him I need to speak to my husband and get back to him (which I NEVER did). Then Long Island Gutters sent 3 men out to my house at 8:30AM this morning. They started working on my roof!! They didn't even ring my doorbell to speak with me. All of a sudden I hear a ladder open up & then men walking on my roof, working!!! Startled and shocked, I went outside to see what was going on. The men said, "didn't you request service?" I said "NO!!" They pulled out a piece of paper with an amount of $600.00 marked on it! Which was $325.00 more than the phone estimate!! I said what the F is going on?! I told them to take their ladder down & leave immediately! I called the office of Long Island Gutters and gave them a piece of my mind. They told me, "it must've been a misunderstanding", "it's not a big deal." I said "IT IS A BIG DEAL." What if these people did something to my roof or my gutters to purposely damage them so they'd have something to repair? There was definite banging. What were they doing? What kind of scam operation are they running? Then the awful representative contacted me ( Paul Karlos ), he acted like he did nothing wrong, didn't apologize, cursed at me (called me derogatory names & told me to F off!) What a horrible nightmare!!! How is this business still operating? Absolutely horrible. I can't even begin to fully articulate the disgust my husband & I feel about what happened. This Co. should be put out of business. I reported them to the BBB & filed an official complaint/report. Horrified.