For the record, Keith does be in that office. He tells his staff to say he is unavailable. That is the protocol for all the employees, he reminds you on the daily to always tell anyone that calls for his to say he's out the office. When he do answer the phone, he'll changes his voice, and goes under the alias "Tony". Tony is Keith, Keith is Tony. Also, he wings out the prices, no day the price is the same. AVOID THIS PLACE AT ALL COSTS.......... TRUSTME!

WE HAD MR.PURNELL COME OUR HOME TO GIVE A FREE ANALYSIS ON A NEW SURVAILANCE SYSTEM. KEITH PURNELL SOUNDED AS IF HE KNEW WHAT HE WAS TALKING ABOUT AND WE AGREED TO HAVE HIM COME BACK ON MAY 27TH, 2009 AND THAT WAS THE LAST DAY WE SAW OR SPOKE TO HIM.

AFTER COMPLETED HIS WORK I HAD A FEW QUESTIONS TO ASK AND HE GAVE ME THE MANUAL AND THAT WOULD ANSWER QUESTIONS YOU MAY HAVE HE STATED. NOW UNDERSTAND I AM NOT A TECH AND THE MANUAL IS NOT THE EASIEST THING TO READ.

WE HAVE TRIED IN THE PAST 5 MONTHS APPROXIMATELY 4 TO 7 TIMES A WEEK TO CALL KEITH PURNELL WHO IS PRINCIPLE AND PRIMARY OWNER OF THIS BUSINESS, WITH NEVER A CALL BACK. ALL WE GET IS HIS RECEPTIONIST WHO "ALWAYS TELL US HE IS OUT OF THE OFFICE" BUT WILL GIVE HIM THE MESSAGE.

ON THE DAY HE FINISHED THE JOB WE HAD A FEW PROBLEMS WITH HIS WORK SUCH AS BENDING OUR SHRUBS, DRILLING AN UNNECESSARY HOLE IN OUR UNDER HANG. ALL MR.PURNELL SAID WAS THINGS HAPPEN. WHEN WE GOT READY TO PAY HIM $936.25 HE WAS UPSET THAT WE HAD CASH, WE PAID HIM $900.00 THAT DAY AND WENT TO HIS OFFICE TO FINISH PAYING $36.25 THREE DAYS LATER, OF COURCE HE WAS OUT ,WHICH WAS AROUND 9:00AM.

I AM VERY WORRIED THAT IN NOVEMBER WHEN OUR 6 MONTH WARRENTY IS UP WE WILL NOT BE ABLE TO MAKE ANY CONTACT WITH HIM AGAIN. WE HAVE NOTIFIED THE B.B.B TWICE, WHICH HE NEVER RESPONDED BACK, AND NOW HAVE WRITTEN THE ATTORNEY GENERAL'S OFFICE.

PLEASE BE VERY AWARE OF THIS COMPANY AND ESPECIALLY KEITH PURNELL.