I WENT IN TO THIS SALON TO HAVE MY DAUGHTERS HAIR WASHED AND CUT WHILE THE TECH WASWASHING HER HAIR THE MANAGER WALKED IN ,THE TECH PROCEDED TO COMPAIN THAT HERWAS TOO TANGLED AND THICK. THE MANAGER THEN SAID OUT LOUD/ HER MOTHER NEEDS TO HAVEHER HER COMBED AND BRUSHED BEFORE COMING HERE . I DID NOT GO THERE FOR HER TO TELL THE ENTIRE SALON HOW MY DAUGHTERS HAIR WAS UNKEPT/ APPARENTLY THIS MANAGER NEEDS TO BE RE- TRAINED ON CUSTOMER SERVICE .