I had one of the worst experiences at this place today. I went to get a mani/pedi/eyebrow wax with my best friend. It's a couple of days before my wedding and we have lots of stuff to do. It took 2 1/2 hours to get those three simple things done. My friend got burns on her feet from the heated stone rub because the stones were too hot. My cuticles were bleeding after the fact. The guy doing my pedicure was stopping every 15 seconds or so to respond to a text message on his phone. Once I got seated in the chair with the water running at my feet, I sat for at least 45 minutes before they got to me...when there was only one other person in the store other than my friend and I and 3 employees. One employee randomly stopped in the middle of the 3rd ladies pedicure and left. My eyebrows...don't even get me started. I came here when it was Zen and it was awesome for eyebrow waxes...I wouldn't send my worst enemy to the new Deluxe Nails...too much and too hot wax was used (burned again) and the side of one of my eyebrows is almost pencil thin. I will definitely never ever use or recommend this place to anybody.