These guys turned out to be the biggest shaft ever! One of the worst customer experiences I have ever had. Here are the facts : 1. in Feb, 2019, while we were away, Townsend repairmen came to our house on a Saturday to do repairs that
I had requested they do months previously. They charged us 2+ hours of overtime although they were there for only 15 minutes, not thinking that we would find out. The person staying at our house said the repairman told her it was too cold to do any work and left after 15 minutes. 2. They left the door open to the boiler room allowing freezing winds to freeze parts. 3. Townsend agreed to remove the charges because of the carelessness of their workers, which was a positive.The men returned to complete the repairs, but those repairs failed. They came back again, corrected their work but charged us again for the same repairs, which I refused to pay. 4. In retaliation, Townsend disconnected our propane. I cancelled our contract with them. 5. They removed their propane tanks as I requested, but they did not pay us for the propane in those tanks. I filed a complaint with MA Consumer protection and my local police dept (disconnecting the energy supply of senior citizens is prohibited by law)

If I could give them a half star--I would--the techs are good--but every time I've called it's been at least an hour wait and sometimes two--and they don't have the things they need. I am on automatic delivery (yeah, right) and have to call every time to get oil. Last week I called on Thursday for a delivery -- since I heard the weather report--I called and left a message and two e-mails and have called 3 times today--they are telling me Wednesday--one woman said I was on for today--but changed it because her supervisor said Wednesday. So, I can run out --my road is narrow and they plow us last--so Wednesday won't happen--I am told they will "carry" the oil up the road--they better. I have to say their service has gone downill big time.

Unbelievable service! The night was freezing and there goes the heat. They were there in 30 minutes and we were warm within the hour. Couldn't ask for anything better!!!!!