A simply amazing horrifying experience. The owner Mike came out from the back of the business when I asked the employee that was helping me why they charged 9% tax. I have been a customer since they opened their first store on Central between knox and fitzhugh. Mike came out from the back after I was questioning the employee and he said he would give me my penny back and dug into a drawer and from 3 ft dropped it onto the the counter and said I could have my penny back. I said to him I don't know why you are treating me this way I have been a good customer. He told me I was not a good customer. (I have sent many packages with my business through ups since they opened) I said I am a customer and he shrugged his shoulders. I am reporting these locations to the texas comptrollers. I wonder how many pennies per dollar he has charged me over 10 years? Aside from that this guy doesn't deserve to be a ups owner.