All I can say is that I would NEVER EVER have a birthday party here again. The older adult staff were very rude. As we arrived into the establishment, the staff ignored us at the ticket booth as if we were not there. Then as they saw we were annoyed with THEIR lack of professionalism, they start saying smart comments behind the window to each other. Once inside, I was constantly called over the intercom at least 8 times during the hour to pay for extras instead of waiting till the end. This is the 2nd birthday party I've had here for my son. The first one was great but this one....lets just say the staff has been bitten by a stank bug.