The staff has good knowledge of and understanding of the fish and products that they sell. They also have very good prices on tank and stand combos, which is where I purchased my stand and tank from. I also by fish, live rock and other goods from them. I have gotten to know some of the guys that work at the store pretty good and they never have a problem with helping me with questions that I might have or giving their opinion on what my be best for my aquariums. If they don't have something in stock they will order it for you. I have been to quite a few different stores and pet botique is at the top of my list for good service, good staff and good business all the way around.