They do not honor their warranty, my windows failed after 8 years and they want me to pay them to replace their LIFETIME
WARRANTY garbage product, I have MOLD growing between at least 3 windows! I have to clean the mold every couple of
months and it always comes back due to air leak's, EVERY window leaks air, NONE of them stay up, I have runs of moisture
between the glass that can not be cleaned, buyer beware!!!!

Service is very poor--you have to keep calling them to get your claim processed. If you don't keep on their case, your claim falls in the black hole. First they'll state they are missing parts of the claim, then their mail room is overstock with claim, then they need money as it is a limited warranty, deposit your check, but then you have to call them to ensure that delivery is coming. Have been working on this claim for one window for over 3 months. Grrrr

They are selling a defective product with a bad customer service depart. and don't bother making compliant to the BBB it appears they are in bed together.

For the love of God, don't work for or buy from this company, the hire illegally and pay poorly.