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Details

General Info

Payne Pools & Spas is a locally owned and operated business that has been offering service to our nine county area since 1973. We pride ourselves on customer service, knowledge and professionalism whether it be in one of our two retail locations or in the service field.

Hours
Regular Hours:

Contact Info

Phone:

Main - 540-825-5645

Address:
571 James Madison Hwy Ste A Culpeper, VA 22701
Email:

Reviews

1
1 Reviews
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J
Jacob P.

07/19/17

1 Reviews0
1.0

For years Payne had been servicing the pool at a house I just purchased, opening, closing, cleaning etc. When I bought this house in Jan 2017, I thought he would be the one to continue using. When it was time to open the pool in May, although they were very fast to come out, they quoted between $350-$450 to open it. Imagine my surprise when I get an invoice for $844!I called and expressed my concern and was told that Mr Payne would call me back to discuss. That didn't happen. 6 weeks later the full amount was charged to my cc they had on file without my authorization. I called again and was told that I had also received a demo on how the pool worked, per my request, but again that Mr Payne would call me that day. This was over a week ago, and he has yet to call. The demo took 10 minutes, and I was never informed there would be a charge for that. Ridiculous. I have reported this to my credit card company and am now having to wait up to 180 days to resolve this through them. All I can do is to leave this story for you to decide whether you want to do business with this company and Mr Payne. I will never allow them on my property again.

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Categories
Swimming Pool Equipment & Supplies, Spas & Hot Tubs-Repair & Service, Spas & Hot Tubs-Wholesale & Manufacturers, Swimming Pool Equipment & Supplies-Wholesale & Manufacturers, Swimming Pool Repair & Service
Payment Options
mastercard, amex, discover, visa
Brands
Bioguard, Loop Loc, sundance spas
AKA

Payne Pools & Spas

Other Information

Parking: Free

Wheelchair Accessible: Yes

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Data provided by one or more of the following: Thryv, Data Axle, Yext.