For years Payne had been servicing the pool at a house I just purchased, opening, closing, cleaning etc. When I bought this house in Jan 2017, I thought he would be the one to continue using. When it was time to open the pool in May, although they were very fast to come out, they quoted between $350-$450 to open it. Imagine my surprise when I get an invoice for $844!I called and expressed my concern and was told that Mr Payne would call me back to discuss. That didn't happen. 6 weeks later the full amount was charged to my cc they had on file without my authorization. I called again and was told that I had also received a demo on how the pool worked, per my request, but again that Mr Payne would call me that day. This was over a week ago, and he has yet to call. The demo took 10 minutes, and I was never informed there would be a charge for that. Ridiculous. I have reported this to my credit card company and am now having to wait up to 180 days to resolve this through them. All I can do is to leave this story for you to decide whether you want to do business with this company and Mr Payne. I will never allow them on my property again.