I called O’Reilly Auto Parts for part # MOOG K6187T (Idler Arm) . O’Reilly matched the price and I said I’ll be in. Upon entering the store I asked for the part and someone brought out a Master Pro idler arm. I was just ready to pay when I looked at the box and it said Master Pro. I said I asked for the MOOG. Then , the counter person said that will be more money. I said I specifically made mention of MOOG and the part number to the counter person via the telephone. The manager said he could not match the price given him.

I wasted my time, gas and lost money in not being able to receive the correct part. I filed a document online to O’Reilly and never heard from them. I called also in speaking with Stephanie as she said the district manager would be in touch with me within twenty-four hours. Never heard from anyone, nor did any ever address this issue.

* I can corroborate every word verbatim for all my calls are logged. We shall not be bringing any customer support to O’Reilly. This is the classic bait and switch method.
* Pictured is the correct part I did not receive from O'Reilly but purchased at Home Depot in Warwick, a trustworthy store.