General Info

Current State of the IT support Industry In the IT support industry, there are basically three categories of companies. We are NOT a “Fix It Solution.” Some Companies offer a “fix it Solution”. Your company pays for their availability when something fails; they then come out to fix the problem without offering any preventive maintenance. Companies like these spend a great deal of time driving around town fixing other company’s problems while your problem goes unaddressed. They are frequently out of their office working on multiple tasks at once. In other words, not available to you! In ConnecTech we say if we are busy, we are not doing are job. We are NOT a Pre-paid IT Support and Service Many companies offer a “fix it solution” with Pre-paid Service and will make site-calls to your office when something goes wrong. Their "retainer fee" requires you to pay for a block of upfront time; however, many of these companies will have an additional charge depending on the amount of time spent on each service call. These companies hold your money and wait for something to fail, and usually they are not interested in providing preventative maintenance. We are NOT a “One Time Consultant.” While other companies are more interested in working on a project-to-project basis, we focus on long term relationship building. Companies that work on a project-to-project basis are known as the mercenaries of the industry. These companies aim at getting in and out quickly so that they are on to the next revenue generating project. They are less interested in the long term success of your business.