They said that all you need is a bad experience to never want to came back and that is what happened to us today. This hospital need urgent re-training on respect for family of the patient. We went today for a outpatient surgery and what a nightmare. No respect for the family member. They talk to you like you are not a part of the process and treat like they are paying for you to be there.

Our experience has been top notch. As of day 3 things have gone quite smooth, efficient and professional. I do, however have some valid criticisms.

The ICU room has not been cleaned in 3 days. Debris was on the floor for 2 days.

The bathrooms should be cleaned much better. Germ festival with multi- use family members spreading every known germ.

The spray foam by the elevators hasn't been refilled - remember this is day 3!

And finally, this is a hospital. More importantly a HEART hospital. The only vending machine has ONE water dispenser the rest are sugary nightmares!!! At a hospital. As of day 3 water has been empty for all 3 days. Will not accept bills. And the cafeteria had 2 regular sizes of water but is closed after 2pm.

The gift shop has water, it was closed also. I had to leave the hospital and drive to the snappy gas station for water. Why? Why? Diabetes, coronary disease and the hospital has pop!!! Ridiculous.

I have had 2 separate bad experiences. When I went in for gallbladder removal I had to have 2 enemas, the second bag was WAY TOO HOT! I felt like my insides were on fire and I had blisters on my bum so I am sure I had blisters inside! The second time I went there for a block in my lower back. The nurse couldn't get my IV in and said it was in on the third try. I have always had an IV bag but she did not put one on this time. My hand was throbbing. I laid there for a couple hours because they were running behind. When I went in the surgery room, my hands were laying on both sides on my head and I was looking at the IV. The doc told her to go ahead and give me the medicine but the IV had a blood clot and she could not get the medicine through! The doc started putting the needle in and I started screaming stop, stop, stop! I was wiggling all around and screaming and it seemed like forever. Now I have excruciating pain in the area that is shooting down my left leg.

If there is ever such a thing as a 5 star hosptial, this would be it. 100% compassion, dedication and a staff that works together from the front office all the till you leave the building. Increadable.

They did wonderful.Great Hospital to go to.The Hospitals here in Houston treated me and my family like crap but the South Texas Surgical Hospital treated myself and my Husband with GREAT RESPECT.The hospital was clean and they care for their patients.I would go back and have my surgery there again.I will take my family there as well.It was a long drive but very well worth it.I WANT TO THANK THE STAFF AND DR.DAN MARTIN FOR TAKING CARE OF ME IN MY TIME OF NEED.

its a great environment and how do i go about applying for position as floor tech