I have been to the McKinley Fed Ex twice before and both times I have had wonderful experiences. However, my experience today was very disappointing. I do not live near this Fed Ex, but I choose to come to this store location, because I love the customer service. Furthermore, today I entered the McKinley Fed Ex and was greeted by a man working the front, and I asked him where the scanners were located at. The man stated that the scanners were "Over there". I proceeded to ask him where "Over there" meant, because I still did not understand where to locate the scanner station. In my opinion, his choice of words were vague and the man did not make sure that I was able to find the scanners and that is where I have a problem. I decided to take initiative and find myself help. I asked a woman worker nearby to assist me instead. She was quick to respond and redirected me to the appropriate scanner location and she informed me that both scanner stations were being occupied by other customers. I told her that I would leave and return for help later and I assured her that I was okay with returning back. An hour or two later I returned and the same woman from earlier walked me through the entire self help computer/scanner station. This woman was extremely helpful, kind, patient and understanding. Most importantly, her type of customer service was what I was familiar with. I did not receive quality customer service from the man and I would like him to be informed about what happened, so that it does not ocurr to another customer again.

GOOD SERVICE