Absolutely AMAZING! Jergens had quoted me a price of $99 to re-size my engagement ring and they would have to send it out. I went to John at the Gem Factory and he did it on the spot for $14! needless to say we just gave him an even $20 and still saved $80! He Did an AMAZING job and even kept coming out to let me try it on and tell me exactly what he was doing to it! I 100% recommend the GEM FACTORY for anyone! Great people and even better prices! A+++++++++ THANK YOU JOHN!!!!!!!!!!!