Hands down the best service! I needed to return a pair of Crocs (which I foolishly did not try on first)-they did it, no questions asked. I could not accompany my husband to take my children for new shoes, so Alyssa from Flocco's took info over the phone re: issues with my kids' feet (that perhaps my husband might forget while trying to keep two young children in line at the store). When my husband arrived, he and my children were treated like VIPs. I can't thank the folks at Flocco's enough. They are always willing to lend their unending help, (and do it without the rotten attitudes that you find at so many other places!) Flocco's is simply the best place to buy shoes!