I bought 2 brand ne power recliners. They were suppose to come on Tuesday. No call now show. Then they said wed..the guy called me ans said they were in feont of my house (the delivery guy) he said im here, you are not and i have 14 deliveries and im not coming back, i live in a gates apt community so i know he wasnt there. I called customer service, they could care less. Anyway.....FRIDAY at 7 PM my stuff came USED and NOT in a box...what a joke!!!

Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully



I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous!!! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively!!! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out.