I am only leaving a star because it requires me to. I wouldn't even give them a thumbs down is how sorry this place is. If you must go to Metro PCS AVOID THIS LOCATION. The employees are extremely rude, talk about you in front of you in spanish and thought I didn't understand because of my blond hair and blue eyes, smh. Their phone i purchased messed up and they had to order me a new one. They said 3-5 days... two weeks later, nothing. So I call, speak to this prick Jeffy who's mother should be slapped for raising his ass and not aborting him, and found out that they never ordered it, and then was extremely rude when I asked him to... It still took another week before getting my phone. Then when I go in to pick it up the little broad their that obviously shouldn't have a job in customer service tried to everything in her power to not have to help me, refused to transfer contacts until I told her about herself and if she didn't like her job, to quit, don't make me feel like an inconvenience because you don't want to do what they pay you to do. Customers coming in and getting service through your company, allows you to get a paycheck! She was lucky I didn't drag her ass out of that store and teach her manners! AVOID THIS LOCATION!!!!