I've had an account with this company for a few years never an issue until now.they have sent out New cards,the one they sent me went to a old address.I called to see why my current card wasn't working and was told this information then.I changed my address thinking they would just send me the New card.they told me in order to get access to my money I would have to go to a bank and get a New card.usually that would not be a problem but the closest bank to me is 7 hours away and all my money is on a card I can't use.they won't send me a new card via mail,they won't temporally open my old card,I can't deposit my money to another account.so my only opinion to have access to my money is to close my account and wait 7 days for my money to be mailed to me.