Terrible customer service. Went to get a trial membership but agent said she could help us and to return another day when a membership specialist was available. We did and couple of days later and the 'membership specialist' simply photocopied my id and said to have a good work-out? Really?? No tour, no rates, nothing? That's what your membership specialists do? Also, both times your customer service agents were very indifferent and not caring who walked through the door. Great facility, train your people or hire new ones to match your facility and it's offerings.