February 2013, Bought a floor model range and hood. Was assured of the functionality.

I specifically asked if all the pieces were there for the range and hood to be installed and operational. Joe assured me again they were ready for install. Our contractors were ready to install the hood so I picked up the hood on April 1, 2013.



parts were missing including the ventilating motor. I called Joe and he assured me he would find the missing motor. Joe believed, as did we, the hood was only sold with the motor included. The next day I called with the list of other missing pieces. Joe was apologetic and assured me the store would stand behind the hood and help me any way possible. Joe was still searching the storage shelves at Mike's as well, confident he would find the missing pieces. My contractors could not do the install until the hood was complete. My husband and I spent the next two weeks looking for parts and trying to order replacements. I talked to Thermador on three different days. Each time they told me the parts were never sold separately, except for the ventilating motor, which was now out of production. They recommended an alternative motor for $649 which had to be ordered through a dealer. They could not recommend any way to obtain the missing parts. While my husband was at Mike's K&B he asked to speak with the owner, Mike Caputo. Mr. Caputo was very curt and said the range and hood were sold "as is" and it's the buyer's job to make sure the items purchased were complete and the store wasn't responsible in any way. When my husband came home that evening and looked at the hood again with the contractors he called owner Mike Caputo to inform him the transition pipe was too small for the hood and could not be altered to fit. I asked to speak with him on the phone as well and reminded Mike of the reputation of the store. Mike said he could not stay in business if he let customers cheat him. I said I was not trying to cheat him but I felt he had an obligation to me as a customer and felt he should want me to be happy and satisfied. Even if the ventilator had been compatible, we could not locate the missing pieces needed to make the hood functional. (We now think the missing transition pipe would have to be reconstructed by a machine shop.)

We believe the sale implied functionality of the appliances and Mike's K&B should have offered to compensate for the missing ventilation motor and other parts.