I followed my stylist here from another salon. She had been cutting my hair for a year and had done a great job. I wanted to change the color, so of course I contacted her. Let's just say, the color (on my COMPLETELY virgin hair) did not go so well. I am a brunette and wanted to go red. The dye took to my roots and not the ends. Even there at the salon, my stylist noticed that something had went wrong. She had to bleach my hair out and then apply the semi-permanent color. After four hours in the chair, a bit of trauma and devastation, I decided to call it quits. I wasn't sure if I was just being emotional or was overtired, so I wanted to give the color a chance. She did not charge me for the color. Needless to say, I woke up the next day and was still devastated. I looked like Ronald McDonald and had "hot roots" (where the dye was splotchy at my roots). I called the salon and asked to speak to a manager. I had thought about attempting to remedy the situation at home, but

Very professional