The revolving door of physicians, nurse practitioners, physicians assistants and nurses give me a lack of confidence in this office. You are seen by whoever is available and are lucky to get 5 minutes with them before they are off to see another patient. It seems as though they get their practitioners straight out of college/med school. Receptionists are rude, schedule appointments wrong and overall the office is poorly run. The volume of patients they see is far beyond their capability and it shows in their lack of personal care for them. I will be switching as soon as possible.

I like Dr. Diane but am sorry to say that I think they are trying to do too much. I have not found the people to be rude but very much lacking in follow thru. Yesterday I drove to an appointment I thought was in Lafayette. WRONG.. after calling to find out where the Chittenago office was, when I arrived no one had any idea why I was there. I had to recite my history,I saw Dr Don who I found courteous and responsive to my frustation. He said that the person who makes referals had misunderstood his instructions to make me a referral. Today I get a notification of this referral appointment but It appears I will need to make calls to the office to ask if parts of this form need to be filled in by thier office.Seems like there are to many people with too little comunication who are not effective support for the doctors.

There are some receptionist that very rude. I dropped off paper work a little over a week ago and lord and behold no one can find it. I have been there, called there several times. Finally today I was mad and told the receptionist on the phone that no one there seems to know what the hell they are doing. Hmmmm she hung up on me. Truth must hurt. Then to top things off I had a appointment and no one else in waiting room.after about 30 mins a nurse kindly said. 'we are running 1 hour behind" I decided not to wait and rescheduled and I had no problem with that . The problem I have is you have to pay your co-pay the min you walk in (as I did). Funny thing they already cashed my ck and I never got seen yet.Something really wrong with how things are ran there. Further more you have to give them at least 24 hours notice if you are not showing for an appointment but maybe we should be charging them. I am truly frustrated with this office and considering looking else where.

Not at all interested in your wellness. They overbook appts. So waiting time is usually 2 hours or more. when you actually see a DR. they have no idea what your past visit was about, or do they even know you, even though you have been going there for 4 years. They have more PA,s then actual DRs. and are always training more. I Have been misdiagnosed 2 times, and have been treated poorly. They have no bedside maner, and care only about your money. If you are in dire need of care they turn you away if you can't pay that same day you wish to go. THEY WILL NOT SEE YOU. It is even written on their wall n the office, "If you can not pay today we will gladly rescedule your appt" . Not my kind of compassioante DR.