General Info

Alston Tascom offers an end to end contact center solution with the latest in digital telephony, based on its more than 20 years of contact center deployment. Tascom Evolution is an end to end contact center solution powered by a unified interactive voice response, automatic call distribution, voice mail and logging system integrated with a SQL database. Alston Tascom s web software also empowers system access by clients and remote agents. Alston Tascom also offers hosted interactive voice response services and Web-based appointment scheduling services. With a corporate heritage extending to the 1950s, Alston Tascom has established a legacy of reliability unsurpassed in this industry. The company set the industry standard as the developer of a paperless telephone answering system in the 1970s. In the 1980s, it continued adding performance features to its Tascom Legacy System. Alston Tascom introduced the industry to such advances as TCP/IP protocol, Windows NT networking, Microsoft SQL Server database technology, drag and drop screen technology and Visual Basic Scripting.