So yesterday I took my mom to Aaron's to buy a new couch. We walked into the store and the lady asked what we were looking for. My mom said she came in for a couch. The lady started asking questions about color, size, we said we would just like to walk around and check them out. She gave us a dirty look and walked away. We found the couch that we wanted, went to the counter and she said they were out of that one. We were bummed. So we continued to walk around and found another one, plus we also found a bed set. I asked the woman at the store some questions, she then asked if we had an account. I told her I had an account a few years ago, my account was paid off... (over $5000 in furniture) but told he it was gonna be under my moms account since it's for her house and she's paying for it. We walked up to the counter, she asked us to fill out the paperwork. In that process she asked if I lived at my address, so that means she looked my account up. I told her yes that's my address. While we were filling out the references I told my mom to put one of my drivers down cause I knew he would give a good reference and also would answer the phone. The woman took the paperwork to the back of the store, came back and said that she would have to wait to talk to her manager. I asked why? She said there was an issue on MY account. I said how? My account is paid off. She just stared at me. Then said she can't do anything until she talks to her manager. I asked her if the manager was in, she said no. So I asked her if they will call us after she talked to the manager. Sh said yes. So we left, we were upset because my account shouldn't affect my mom buying furniture. So this morning I call Aaron's and talk with the manager, I explained what had happened. He said there was an issue with my account. I asked him if it was paid off? He said yes. I ask d him what the issue was, he said his computer wouldn't tell him. I was talking to my drivers and one of my drivers asked what she looked like? I told him and he said yea she has a problem with us because Browns Towing had impounded her boyfriends car multiple times. My mom calls them and asked them what was going on, the manager told her that there was no issue with my account, that the woman working told him that we were "abrasive." So the manager lied to me and said they couldn't sell any furniture to me because of These unknown "issues." But really it was because this woman was upset at who I worked for. Is this really Aaron's policies? You not only lost out on over $3000 in current sales, but also any future sales from me! Aaron's you should really train your employees to leave their personal business at the door, they just cost you a lot of money!

Aaron's is great I would recommend them to anyone!! Every time I walk in the door Sierra makes me feel so welcome and at home. I actually look forward to going in every month to make my payment because of the excellent customer service and the free water. I can't afford to buy a whole living room and bedroom at once but for both I only spend $180 a month for everything and they report on my credit. They have made one very happy customer!