Front desk person rude. Underestimated repair time by about 4 weeks. Better off not giving any estimate and will avoid calls from customer wondering what's taking so long. Weird, short and difficult phone conversation when checking up on repair progress.

Probably the worst service experience that I can recall. They banged up my beautiful vintage amplifier, I think they dropped the cabinet while they had it apart. When I pointed this out they denied doing it. I took it home and the electronic "fix" unfixed itself hours later so I had to bring it back to them. This is where is gets ridiculous... I picked it up and it had been damaged AGAIN! I couldn't believe it. And in order to right this wrong, they had (without my permission) put some wood putty in the places where they had smashed or chipped the veneer. It looked laughably bad so I asked for some money to have proper repairs made, but I've gotten nothing but frustration. He told me "sometimes these things happen". Steer clear of these guys.