Today, February 20, 2013 I attempted to satisfy the demand for payment of traffic tickets through a payment plan. I spoke with representatives of the City's Finance Department and was directed to a City of Chicago attorney's office at (312) - 526-1298. After dialing that number I got an automated response stating that I should hold for a representative or leave a message. After being on hold for approximately 45 minutes, I attempted to leave a message; however, the automated service stated that the message in-box was full and messages could not be accepted. Not be able to do what the City's Finance Department demands because telephones are not answered is a significant hardship to citizens. The City of Chicago should not make it difficult on citizens to fulfil its demnds. In addition, the cost of parking meter expirations and other minor violations (front liscense plate missing) is excessive; the doubling of fines and addition of "collection fees" is similar to gouging. All considered, it has become extremely difficult to pay these additional "taxes" and conduct business in the City of Chicago. Also, a complaint process is not available or it is impossible to find. It is most likely that a response from the City's Finance Department will not be forthcoming.