My husband had Miriam and I had Lee. Both massage therapists were very nice & helpful. There were lockers to put your things in & then we changed into robes. We didn't use their flip flops as we had our own. Then they had us each smell 3 scents so we could pick 1 for our massage. The 3 scents coordinated with the information we filled out on our medical forms. To be honest, I would've just mentioned the names & had the customer pick 1! They really went out of their way. Then we had relaxing & therapeutic massages. My husband was in a regular massage room while I was in the shower room where you get scrubs & wraps done. This was fine for me as I'm always hot & it felt a bit cooler in this room. However, if I was cold there was a heat lamp I could've used. My table didn't have an opening for my face to sink into but Lee picked out a comfy flat pillow for me so I just turned my head to the side. We both had relaxing & therapeutic massages. I can't tell you enough how nice our therapists were. You should see them to find out for yourself. Massages aren't just a luxury to help you relax for the moment. They have many medical benefits as well. We're going to have one every season from now on.