Dear Dr. Batastini, On August 12th, my daughter's braces inexplicably broke while we were vacationing in the United States. Since our own orthodontist was a good 12,000 miles away in Manama, Bahrain, we contacted your office to see whether one of your personnel could somehow make room in the schedule to see Alexis. Your office responded very quickly and helpfully, and gave us an appointment the same day. When we arrived at your office - ten minutes early - Alexis was immediately seen by orthodontist therapist named Sheryl. Sheryl was extraordinarily kind - according to Alexis - and efficient. She quickly fixed the broken brace to ensure that Alexis could not be harmed and sent us on our way - BEFORE, the scheduled time for our appointment even arrived! Then when I tried to pay, I was told there was no charge! That was almost as great a surprise as the efficiency and kindness we were shown by Sheryl and the rest of the staff at your office. Needless to say, your staff's helpfulness ensured that our vacation was not ruined and my daughter was not injured. For the latter, especially, I would like to take this opportunity to thank all of you, particularly Sheryl, for helping us. Sincerely, Joseph A. Mussomeli Deputy Chief of Mission

Dear Dr. Batastini: Just a short note of thank you, Dr. Paul and Dr. Frank for all the courtesies you extended to me during my first two visits. Going to an Orthodontist is not one of my top five social activities, but I have to tell you that the ambiance you have created in your "office" with the most pleasant and courteous staff, makes a visit with you comfortable and rewarding. I sincerely appreciate Frank and Paul who were both very kind and informative with me explaining options and potential solutions. I had heard from JoAnn what a pleasure it has been to go to an appointment at Batastini Orthodontics, always on time, friendly, caring, and efficient. Now having experienced the Batastini touch myself, I want to pass on my congratulations not only to great Doctors, but a fine organization as well. Your sincerely, George J. Wolf

Dr. Paul was very professional and easy to deal with!