I purchased a home with a fairly large kohler awning already installed and although not my taste, enjoyed its functionality for one season before I ran into trouble. Awning is fitted off the back of a 2100 square foot colonial for reference...pretty standard.



I was scheduled for early april installation, and sure enough the guys showed up with my awning april 1st. Unfortunately, 45 minutes later, I went out back expecting to find my awning and it was not installed.



None of the installers knocked on the door to tell me any change in plans, so I was very confused.



I contacted Kohler a few days later to find out what was the matter and there seemed to be some confusion as to the source of the issue.



An hour or so later I received a call from one of the owners telling me that unfortunately my awning has some damage and could not be installed. He said there was a tear in the fabric. I said, that is strange because there was no tears in it when they took it down last fall ( I pay kohler each fall to remove and store my awing, then again to reinstall in the spring). He said my options were to patch and maybe it makes it through the season, or full replacement.



I said that I would like to see the awning in person and view the damage and he politely offered to meet with me and explain.



In my estimation, one of their installers managed to put a 2 foot rip in the middle of my awning. Mr. Kohler stated that these things happen when the awnings age, mine being 9 years old. He said 10 years was the expected life span. He then continued to grab the fabric assessing it as near paper thin, due to the sun exposure over the years. I grabbed the fabric with my hands and stepped on the other end with my feet and proceeded to try my best to rip it apart, but alas me, at 6'3 225lbs, could not tear this feeble fabric!



He offered to patch the awning, albeit with a glue patch as it cannot be sewn in the vital spot the tear occurred.



Other options included full replacement of fabric with a 15% discount (5% bump over the prorated discount given to a awning that fails in 9 years....apparently within 5 years its covered 100%). This option would cost me around $3300 and while it wasn't exactly shocking, I was disappointed that I landed in this predicament due to damage that occurred by the professional installers, whom I pay a few hundred a year to install and store my investment.



So much for having it made in the shade.

Great product. Fast delivery.

Overpriced ( probably due to very little competition ) .

Also, every time I called I felt like I did something wrong.

Even over the phone I could tell they were not even trying to smile.

I'm sure they would be out of business if there was another customer friendlier company providing same service.

I recommend Kohler Awning without hesitation. I now have a beautiful custom awning that was price competitive, hassle free, delivered according to the contract and supported by experienced sales and installation personnel. My new awning has given me a wonderful outdoor space to enjoy in all weather. If your are thinking about making the investment, do your homework, invite Kohler in and you'll be so glad you did. Happy in W. Seneca.

We really like our awning however I am very disapointed in the level of customer service Kohler Awning provided. When the salesmen came to our house to give us the estimate he advised us that the first take down would be free because of the purchase of the awning. So we purchased the awning and when the time came to take down the awning we recieved a bill for $127. I called to let them know that we were told that the first take down would be free . The women said she would pull my contract and have Mr. Kohler call me back. When Mr. Kohler called me back he said that it was not in my contract and that they would not waive the fee. He basically told me too bad and you have to pay it. I realize that this is my fault and I should have made sure it was in my contract however out of courtesy and to show good customer service they could have just waived it anyway due to the fact I just paid $5000 this past year for the installation of the awning.

Kohler did a amazing job on our awning, they have a great show room and many options. Couldn't be happier...