On April 24, 2014 I had property damage to my windshield. After about two and a half weeks of waiting and leaving messages for the owner, I was beginning to feel that I would not receive a return phone call. On day nineteen, I pulled out the Police Incident Report and used the information to report my damage to Metro Sewer and Drain’s insurance company on my own, within a couple of hours I had a claim number. Yes, I then received my awaited phone call leaving me feeling talked down to! Livid, I immediately told them I would no longer communicate with them, but would only communicate with their insurance company. "Overall, my experience with Metro Sewer and Drain was negative, but I do have a windshield appointment with a glass company. It has certainly been an experience to remember, an experience with Metro Sewer and Drain that I never hope to repeat and would not wish upon anyone else. If anyone has any questions, leave a comment to my review and I'll get back to you.