My wife and I have been customers of BB&T for years..but the Tightsqueeze bank is having real problems being user friendly. We have tried repeatedly to change the date of payment for a loan, and it has promised four times..never changed. Today, I called, and got a curious recording, on a loop, over and over. Is anyone home, folks? We love the bank, but are baffled by being put off. This is poor performance..and there is no excuse for it, sadly.