took a paint sample in to be matched as they advertise that they offer this service.I am a 20 yr pro with extensive knowledge of the entire field.I have had paint match at HD many times over the yrs.The employee says the sample cant be matched when I know well that it can.She offers an explanation which I understood perfectly but it didnt hold water in this case.The manager is called and of course follows her "expert advice"I take the EXACT SAME sample to another HD and they match the sample perfectly ,1st try,15 mins in/out.I go back to confront the first manager,"alex", about the decline in service at the paint counter over the past few yrs.He couldnt care less.I get the usual rambling,listen to him defend his erroneous employee,and his shining moment was when he summed up by saying"some employees are good at their job and some arent.I ask for the district manager number and he had a service rep give me the general 1-800 number.I spend my $3000 a yr at THE BIG "L" from now on