This company uses these self employed fly by nighters to come and over charge and do damage. Buyer beware of John Jackson (Jay). Incompetent, deceitful and will price gouge you. You will make your check out to Star Appliance, but they act like they have no responsibility for the guy they send. I was stuck over the holidays with people at the house. Jay came and charged $694. It took two weeks for Jay to come back and fix his first mess with a second mess. Today I had a reputable company fix his mess for $272 and the guy was shocked at the mess Jay made and the price gouge.