The owner is totally rude and very unprofessional, couldn't explain to me how is it that her cashier rung my items up and I used my Mastercard but my receipt has someone else name on it, and when trying to get an explanation from her she became belligerent and rude while having other customers in line... she really operates on an ego!

I have to totally agree with the other reviewers...I was appalled one day when I went in to check on items I had left. Very rude staff and when I asked the owner why she rejected some of my items, she looked down her nose and replied that they all knew the designer lines and what was too outdated, etc., as if I was a moron.
And some of the prices are ridiculous!!!
Glad to be done with them!

Very rude staff. Renee was so rude and unprofessional that she she caused a scene. I felt attacked and even the manager was surprised about what was going on. Stay way as no deal is worth that time and trouble

This shop has nice things, prices a little high but the staff is rude and the owner thinks she is all of that! She is egotistical, disrespectful. A smart mouth and worse. They act like they are doing us a favor. News for them! They need us to survive! I am no longer ALLOWED to consign there because I stood up for myself. She talked to me like I was stupid which I am not,so I gathered my things and left. I now consign at Folly Rd consignments owners are great try them out

I really want to like this place but unfortunately I have to agree with many of the negative reviews. I have both shopped and consigned here and I can't help but feel terribly turned off by some of the rude and poorly mannered staff as well as the rigid environment. The lady at the register with the short black hair hair always behaves overwhelmed and annoyed. The owner is often short and unfriendly. Whenever I shop here I often feel as though im going to get into trouble and feel uncomfortable asking questions. I came in once with a newborn baby in one hand and a huge pile of clothing to consign on the other in 90 degree heat and I was scolded for using the wrong cart, for putting some things on hangers in the wrong area, standing in the wrong place, not once was I offered a helping hand when I was clearly having a hard time. I've never been greeted upon coming in, thanked for my business, or felt appreciated as a consignor. There a couple of employees that are sweet such as the guy at the fitting room and a tall pretty girl that is very friendly but other than that the rest of the staff would be better off working behind the scenes where they are not interacting with customers.

God if ONLY I could rate this s*** hole with less stars. Let me start this out by saying I work in retail management and I have never seen such a horrifying display of "customer service" in my entire career. My fiance and I were shopping here looking to furnish our recently purchased home. He was checking out an old storage trunk and went to open it to check out the condition of the inside when the unsecured glass top slid off and shattered, a surprise seeing that there was no "do not open" sign anywhere and the trunk itself wasn't locked. Being that we are good people and have shopped there before we agreed to pay to replace the glass top ($55) but not after one of the employees said that we would potentially have to pay full price for the item ($1200), yeah not going to happen especially considering that an accidental damage like this is covered under THEIR insurance and we legally didn't have to pay to replace the glass in the first place. Not only did no one bother to ask if we were okay after being stuck surrounded by broken glass, but they demanded that they get a copy of his licence and credit card information (which by the way is ILLEGAL). When the glass was ready from the shop (two blocks away from Consign Charleston) my fiance called to see if they would be able to pick it up since we live 45 minutes away and he was stuck working overtime. The woman of the phone promptly told him that "he could have been half way (to the shop) already if he'd stop complaining", and then threatened to charge his credit card if he didn't get it delivered that same day. I have since tried to get in contact with the manager twice since this has happened so we could rectify the issue, and both times I was told that she was not there and that I'd have to come back later (I had to pry information for a name and time when she'd be there). I'm very happy to have experienced this before we made any major buys from them, and I hope that they are very happy with the $55 glass top and not the $9,600+ we've spent on furnishings at their competitor's shops since this incident.

DON'T CONSIGN HERE!!THEY CHARGE U $5 TO CONSIGN AND $5 TO PICK UP EACH ITEM BEFORE THE 3 MONTHS AND DONATE UR ITEMS IF U DON'T PICK UP 3DAYS AFTER PICK UP DATE AND THEY ARE DONATED OR DOES STAFF HELP THEMSELVES???

Selling fake Tiffany as authentic. I saw on their Instagram feed what they claimed was "NEW in box Tiffany & Company iPhone case!" I called ahead to confirm it was still available. I was put on hold for over 3 minutes. I hung up to call back and the phone was now busy for the next 10 minutes. When someone did pick up, they said the case was still available and was $51. It's $130 online at Tiffany.com. I asked if they could hold it for 30 minutes until I drove in - they said no but didn't see why it shouldn't be there when I got in. After seeing it in person, it's a good fake - the leather is nice, it appears to be the correct color, says it's made in Spain, came with a pouch, box and certificate of authenticity however...the silver bar on the front with the Tiffany name stamped into it was dull - almost as it whatever it's covering was was starting to fade or wear off. Also...this was only 5" in height - the real iPhone 5 Tiffany case is 5 1/2" in height - thus it does NOT fit an iPhone 5 and is not authentic. While Tiffany made this iPhone cover for the 4/4s - it's dimensions were 4.75"H. When I discovered my phone didn't fit - I politely told the woman behind the counter this was a fake. We then looked up the phone cover on the Tiffany.com website with my iPhone and reviewed the dimensions - she had a yellow duck tape measure and we measured - sure enough it was only 5" in height and not 5 1/2" as stated on Tiffany's website. The only thing she kept repeating was, "We'll have to look into it." I'm uncertain what she had to look into - I showed her the real one online and proved this was a fake. This was a very simple item to verify so why this store took it in in the first place is concerning - what else are they selling that's fake?

This store is a disgrace to small businesses. I have never been treated with such disrespect from employees. They refused to return the bags to me after they said they could not authenticate one bag. As I no longer live in town, they asked me to email the store a photo copy of my drivers license. The manager hung up on me (for the second time in this conversation) when I told her I was uncomfortable sending them my personal information at risk of identity theft. The owner then called me back after the manager hung up to literally scream at me to tell me that I was being dropped as a client from the store, because of the way I treated her employee. She refused to let me speak. I have never been treated so poorly, and I find it hard to believe that a business owner and manager feel comfortable yelling at clients and customers. I hope that no person has to feel the way the I do after having to deal with Consign Charleston. Charleston is known for its citizens, and it scares me to think that this establishment represents our area.

Consign charleston is over priced on most things and under priced on the stuff that is really worth more! I used to consign there and was always happy until one day I asked for help finding an item and the lady said it could be anywhere! That made my decision to never consign there again and I was basically called out one day and when I said the staff was rude she turned things on me like its my fault! I was in the wrong. She should try to want customers not push them away! So sad. This was a few months back but I wanted to express my opinion

This place is overpriced! I have also had terrible interactions with the employees - everyone is rude and condescending. Staff act like you are putting them out if you have to ask for help.

I think this is the best consignment shop in Charleston area. I have consigned and bought here for almost three years and love it.

The owner of this place is a nightmare. She is rude, egotistical, catty, and a control freak. The inventory may be impressive, but I don't have a lot of interest in supporting a business where the owner seems to care less about her customers.

The owner is depending on YOU to tell the difference between which antiques are real and which ones are fakes. Very easy to be tricked here!!!! No honesty. And there are no returns. EVER.