PROFESSIONAL, FRIENDLY, ATTENTIVE and FAIR. My story begins at BELL LEXUS in PHOENIX where I found a pre-owned car online 2012 with only 5,500 miles. The salesman offered me a smokin' good deal and I arranged to drive the 2 hours to purchase the car; running a little later than expected, I called them 30 minutes out to assure them I was on my way and I specifically asked about the condition of the car all the time they were saying "If it was not pre-owned, we would put it in the show room". Upon arriving, they say, "We have something to show you..it JUST happened". He brings me around to the bumper of the car where there was obviously OLD damage/rip to the bumper near the light on the rear right of the car. To appease me, they were willing to fix the bumper telling me that it would NOT show up on Carfax....when in fact any time a panel is replaced on a car, it DOES appear on Carfax. Their characters were shady and aggressive. Luckily, I had also been eyeing essentially the same car (but for a few more miles) at Chandler Lexus.



I calledChandler Lexus up and asked them to get the car ready, and I bailed on Bell Lexus and went to Chandler where the CUSTOMER SERVICE AND THE ENTIRE PURCHASING EXPERIENCE WAS EXCEPTIONAL....both with the online communication and in-person at the dealership. The car was pristine as they had reported AND for a smokin' deal.



My advice: DO BUSINESS WITH CHANDLER LEXUS....you won't regret it. They are wonderful! Thanks Kelly and Kim and everyone else!! I love my car!